Modern tools for today’s information abundant world. Use our guide to get up and running quickly so you can get back to work.
Before you get started
Here are 2 important things to keep in mind:
Topics – Attensa Topics are the foundation to consuming, organizing, and distributing content. Each topic is like a container of information curated and organized by your knowledge manager. We discuss more below.
Briefings – Leveraging a topic’s briefing is how organizations stay informed and up to date with topics they are subscribed to. Have full control on who receives them and when they are sent.
People and their Topics
The world is full of information but keeping track of what matters to you, your team, or organization is hard and time consuming. Attensa solves this problem by assisting you in creating a catalog of topics relevant the to your industry and projects at hand. We make sure you stay informed with information you care about.
At its core a topic is a stream of content about a particular subject, often narrow and focused in scope. The inputs, or rather, the sources to a topic can be a few or as many as needed. As a form of good topic management, topics with many sources are usually filtered for refinement. This cuts out the noise and eliminates unwanted information.
As users join, topics become hubs for people to exchange insight and expertise around the content they follow. This environment where users collaborate around topics in a central location, routed from the devices they use regularly use, results in a workforce that spends less time searching and more time working together.
Getting Around Attensa
While in Attensa, we suggest you familiarize yourself with two important sections found at the top navigation: My Topics and Discover.
The My Topics view is a centralized place where users can interact with topics they follow. Users can comment, share, and mark items in a topic for later reading. As users follow more and more topics, Attensa surfaces content you maybe interested in different facets:
– Recommended: Attensa listens to how users interact with certain types of content. Once a user has interacted with enough content, Attensa will surface content recommended based on historical activity.
– Popular: Items from topics followed that receive a lot of attention throughout will be highlighted here.
Topic creators also have access to Topics I Manage at the bottom of the side panel.
The Catalogs section is where users are able to create topics, manage their follows and subscriptions to topics, and discover more content. Here are the 3 catalogs:
- Your Company Catalog – A unique catalog, accessible to team members only.
- Attensa Marketplace – A public topic based catalog.
- Attensa Resources – A public catalog of individual sources.
Your Company Catalog is your team’s own unique catalog where new topics are organized and published to. Like your own warehouse of content.
The Attensa Marketplace and Attensa Resources on the other hand is more like a public store where each Attensa user can follow or use those topics for creating their own topics.
Organize by Category
Categorizing topics keeps things organized as more topics are created and more users join. Within your Company Catalog build your own taxonomy of categories. As you create topics, each topic can be assigned to one or multiple categories, new or existing.
Access a topics briefing settings tab in the admin panel.
What makes our briefings smart?
In contrast old practices where current awareness meant hand curated content and static emails, Attensa briefings give more insight and control back to information managers:
Dynamic content via topics
- Spending more time informing, less time searching.
Briefing template controls
- Test and make sure your briefings are styled and formatted to specification.
Automated scheduled briefings
- Schedule when to send, how often to send and who to send to.
Briefing analytics into:
- What content is being most read
- Where people are most likely to interact with content
- and more.
With these tools and insight, information managers can pin point which content is successful and which ones received little to no attention. Click on Briefings in the top navigation. The next screen will display all active briefings, search for existing ones, click on the preview icon to view the briefing, or follow the create a briefing workflow.
Click on a briefing to further edit attributes of the briefing. Edit details such as briefing title, subject, template title, and briefing template. Familiarize and configure additional settings in each tab:
- Details – View briefing metrics on months, weeks and day graphs. View the briefing’s send history and immediately see the contrast in success between each briefing sent.
- Schedule – Set the method and frequency of each briefing sent. Set it to manual sending or set a reoccuring schedule.
- People – Designate who gets the briefing.
- Groups – Designate which groups of people (teams) receive the briefing.
- Contents – Manage which content sources this briefing uses.
Briefing template management
For Admins under their username dropdown, click Templates to manage all templates used for briefings.
Each user or group of users consume their content differently. Making sure correct style and formatting is critical to ensure positive user engagement. This is why we’ve given knowledge managers the ability to:
- Add and use as many different briefing templates necessary
- Preview or test briefings before their sent out
- Set a default template
- Easily change a topic template
Tip: If you haven’t created a topic yet, look around the Attensa Marketplace for good topic examples to follow.
Setting up your team
Now that you’ve created a topic and know how to enable their briefings, you should be ready to invite your team.
Under the Team section, this is where you will find your list of users active or invited. To invite go ahead and click on +People.
Admins have the ability to organize people in their company into groups. A common practice is to name groups based on the recipient’s involvement in certain projects, teams, departments, etc. Groups make following and subscribing sets of people to a topic easy.
Once you’ve created a group and assigned them to follow or subscribe to a topic, you can view and change more information about the group by clicking Edit. Change the group’s basic information, member list, topics following, and briefings subscribed to.